Got Questions? We can help!
Orders and Shipping
How long can I keep my Foamnasium® in the box after it arrives?
All units are compressed and rolled before shipping, so the sooner you unbox it, the better! We ask that you inspect your Foamnasium® within 48 hours of arrival. If you are unable to check and inspect your package upon receipt, you assume all risk of any potential damage that may have occurred during shipping.
Do you sell individual pieces?
At this time, all pieces/playset combinations we offer are listed on our website! We’re always working to improve and expand our selection, so be sure to sign up for our newsletter for new product offerings and colors!
How long will it take my order to arrive?
All orders that include Timeless Classic Fabric Line will ship within 3-7 business days.
All orders that include our Rough & Tumble Fabric line will ship within 2 weeks.
Where else can I buy Foamnasium®?
You can always order your Foamnasium® directly with us, here on our website. For each order placed directly through us a portion of each sale goes to Mwana Villages. We’ve also partnered with a few select retailers. Feel free to contact us if you would like to verify an authorized online platform.
Will I be charged tax?
We are required by law to collect sales tax for merchandise shipped to Indiana. Only products purchased and shipping within Indiana are charged sales tax.
I live in Canada, can I purchase Foamnasium®?
Of course, but you will be responsible for shipping fees. Fees are determined by location and item quantity, and the best way to determine your cost will be to select the items you are looking for and navigate all the way to the last checkout page to see your cost! All prices are listed in USD and covers duty and taxes when applicable.
Is shipping free?
Shipping is included fully for all orders shipping within the contiguous United States.
There is an additional shipping fee for packages shipping to Alaska, Hawaii, and Canada. This covers additional fees, surcharges, taxes, and duties when applicable.
I placed an order, can I change the shipping address?
If you need to change your shipping address for any reason, let us know and we’ll try to help. As long as your order hasn’t shipped, more than likely, we can change your shipping address on order.
If we can’t catch your package before it’s loaded on a truck or headed out the door, you will be subject to the $15.00 address change fee that FedEx charges.
Can I delay shipment of my order?
Yes, we’ll try our best to accommodate but please let us know ASAP. Contact Us with the details, and we’ll go from there!
Can I cancel my order?
If you need to cancel your order for any reason, let us know and we’ll try our best to help. As long as your order hasn’t shipped, more than likely, we can cancel it.
Can I create an account?
Yes! You can create an account that saves your payment and shipping information along with your purchase history.
